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Your Catalyst for Transformed Workflows, Amplified Efficiency, and Enhanced Collaboration

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About KaseSync: Our Introduction

KaseSync, a cutting-edge case connector developed by Grazitti Interactive, has been a driving force in the digital growth of global enterprises since its debut in 2018

Grazitti’s comprehensive suite of products and services has played a pivotal role in aiding over 1000 customers, including numerous Fortune 500 companies, in establishing and enhancing their digital presence.

KaseSync, ensures a quick and efficient exchange of information between diverse online communities and CRM platforms. In essence, the product stands as a transformative asset, offering advanced capabilities for optimized case management.

From Concept to Creation: The Origin of Our Story

KaseSync, formerly known as the Khoros-Salesforce Connector, was initially designed for a particular community and CRM system. But looking into the market demand and ask – we, at Grazitti, planned to expand the product by introducing multiple CRMs and communities into it. As a result we added CRMs like; Salesforce Service Cloud, NetSuite, Zendesk, MS Dynamics and community platforms like; Khoros, Higher Logic-Vanilla, Hivebrite, InSided in our product ecosystem marking a significant milestone in seamlessly integrating community platforms with CRM systems.

Behind this transformation are three key insights:
Centralizing Communities

Centralizing Communities as a One-Stop Solution

Companies sought to streamline operations by consolidating their community functions, such as case creation and engagement, into a unified platform. KaseSync emerged to address these needs, promising a holistic solution and maximizing the benefits for community managers.

Cutting CRM License Costs

Cutting CRM License Costs

Recognizing the financial strain caused by acquiring numerous CRM licenses, organizations turned to community-CRM integration to optimize costs without compromising on functionality. This strategic move not only eased budget constraints but also enhanced support productivity by 35%.

Customizing Support Portals

Customizing Support Portals for Enhanced Flexibility

Companies desired a tailored approach to their support portals, a departure from the standardized Salesforce support portal. KaseSync offered the flexibility to customize community interfaces according to specific needs, providing a unique and personalized user experience.

Our Roadmap: The Evolutionary Journey

2018

Introduced a transformative connector, initially syncing Khoros and Salesforce for enhanced coordination.

2021

Rebranded as KaseSync, launched kasesync.com, and seamlessly integrated communication and ticketing tools like Jira.

2023

Expanded capabilities by integrating a support portal, revamped Admin Panel, introducing a range of new user-centric features.

Our Roadmap

2019

Advanced efforts focused on the connector, introducing an admin panel and KB sync, improving the overall performance.

2020

Evolved into the comprehensive Khoros Salesforce Connector, expanding to platforms like Vanilla, Higher Logic, Zendesk, and MS Dynamics.

2022

Reached new heights with a dedicated website, upgraded tech stack, and the introduction of premium features. Added solution pages for platforms like Vanilla and Salesforce.

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Exploring Ecosystem Compatibilities: Our Integration Prowess

At KaseSync, our capabilities extend beyond integrating community platforms with CRM tools. We also seamlessly support integration with a diverse range of other essential tools, as outlined below:

Exploring Ecosystem Compatibilities

Our Success Stories: An Industry-Specific View

Hi-Tech Industry

About the Customer

A leading Hi-Tech company was facing hurdles in managing cases efficiently across diverse platforms. It prompted them to find a streamlined solution that could seamlessly integrate with evolving technologies.

Highlights

  • Improved Case Resolution Time: KaseSync streamlined case workflows, significantly reducing resolution times for enhanced customer satisfaction.
  • Increased Support Productivity:The integration facilitated swift information exchange, boosting support productivity and overall operational efficiency.
  • Reduced Manual Effort: KaseSync’s automation capabilities alleviated the burden of manual tasks, allowing the team to focus on strategic support initiatives.
Manufacturing Industry

About the Customer

A prominent manufacturing firm actively pursued strategies to optimize case management. Their aim was to reduce CRM-related expenses through strategic enhancements. Their end-goal was to ensure operational efficiency and cost-effectiveness.

Highlights

  • Increased Case Deflection Rate:KaseSync enabled the company to deflect a substantial number of cases, resolving issues before they escalated, leading to improved efficiency.
  • Reduced CRM License Costs: By streamlining processes, KaseSync contributed to a significant reduction in CRM license costs, optimizing financial resources.
  • Minimized Support Costs: Operational efficiencies resulted in reduced support costs, demonstrating the financial impact of KaseSync’s implementation.
Finance Industry

About the Customer

A major player in the finance sector actively sought cutting-edge solutions for seamless case management and elevate community engagement. They wanted to foster an innovation-driven approach to enhance overall organizational dynamics.

Highlights

  • Federated Search:KaseSync provided a streamlined search experience, enabling quick access to relevant information and reducing search time.
  • Enhanced Inter-Team Collaboration:The integration enabled different teams to collaborate across platforms, fostering enhanced operational efficiency and improved case management.
  • Seamless Partner Support:KaseSync facilitated seamless partner support, strengthening relationships and ensuring a cohesive experience for both clients and partners.

Our Esteemed Customers

AWID Smart-Recruiters D2L

Leadership Excellence: The Faces Behind Us

Alok-Ramsisaria

Alok Ramsisaria

Chief Executive Officer

Neeta-Ramsisaria

Neeta Ramsisaria

Chief Operating Officer

Shivraj-Asthana

Shivraj Asthana

President

Maneesh-Kumar

Maneesh Kumar

VP, Sales

Atul-Sharma

Atul Sharma

Director, Salesforce

Vishal-Sharma

Vishal Sharma

CTO, SearchUnify

Masters of the Product Realm

Shaveta-Sharma

Shaveta Sharma

Technical Delivery Manager

Grazitti Interactive

Vikas-Bedwal

Vikas Bedwal

Technical Lead

Grazitti Interactive
Khoros All-Star

Varun-Kashyap

Varun Kashyap

Sr. Software Engineer

Grazitti Interactive

Our Expertise in Delivering Robust Community and CRM Solutions

Partnership With Top CRM System

salesforce

Partnership With Top Community Platforms

khoros logic bettermode

Our Salesforce Expertise & Recognition

As a Salesforce consulting and optimization partner, we at Grazitti Interactive are proud to be accredited as an ‘Innovator’ in the Salesforce ecosystem by NelsonHall. Additionally, we’re thrilled to share that we’ve been recognized among the top 15 Salesforce consultants in the USA by CRM Consulting.

10+

Years of Expertise

300+

Certified Industry-specific Experts

200+

Projects Completed

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About Us

  • KaseSync is an innovative product utility by Grazitti Interactive. Since its inception in 2008, Grazitti has helped global enterprises digitally grow in verticals like marketing, sales, and support. Its array of products and services has helped 1000+ customers, including several Fortune 500 companies, establish their digital presence, automate marketing and sales, and streamline support.

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    • *Salesforce, Service Cloud, Sales Cloud, Salesforce Communities, and others are trademark to salesforce.com, inc. and are used here with permission.

    © 2008 - 2024 Grazitti Interactive. All rights reserved.
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