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Empower, Connect, Support

Comprehensive Features for a Unified Community Experience

Core Features for Effortless
Community Engagement and Support

Case Management Within the Community

Case Management Within the Community

KaseSync simplifies case management by offering a unified platform for easy access to both active and closed cases. The case list page includes filtering and search options, allowing users to navigate cases quickly. Users can view complete history, status updates, and comments on the case detail page, making it easy to track progress.

Case Creation

Users can create support cases directly from the community platform, providing detailed descriptions, attachments, and priority levels. Additionally, they can track case status, receive updates, and interact with support agents without leaving the platform.

Case Creation
Seamless Partner Support

Seamless Partner Support

Allows partners to create, view, and comment on cases on behalf of customers, improving visibility and responsiveness. Greater transparency and control are also provided, ensuring efficient case management.

One-Click Case Escalation

Simplify and speed up issue resolution with single-click escalation, automatically updating issue priority and notifying the support team for urgent cases. This ensures faster solutions and improved customer satisfaction.

One-Click Case Escalation
Bi-Directional Data Sync

Bi-Directional Data Sync

Ensures real-time data sync between community and support platforms. Users can create and escalate cases seamlessly from the community, while support reps can respond directly from the support platform. This accelerates case resolution and enhances customer experience.

Smart Case Deflection with Federated Search

Enhance case deflection by providing relevant resources through advanced search before community members escalate their issues. This helps to deflect cases and reduce the support workload.

Smart Case Deflection with Federated Search
Automatic Post-to-Case Escalation

Automatic Post-to-Case Escalation

Enables automatic escalation of unanswered community member posts to cases after a defined time interval for timely resolution. This eliminates manual case creation and streamlines support workflows.

Efficient CCed Case Management

Allows multiple stakeholders to be CCed on a case, ensuring they receive updates and can contribute to discussions. This prevents duplicate case creation, streamlines communication, and accelerates resolution.

Efficient CCed Case Management
Administrative Control

Administrative Control

Easily configure and manage the support portal with full administrative control. Set user access levels, define case escalation rules, and enable or disable features to align with your business needs.

Premium Features for Maximum Value and Impact

KB Sync

Simplifies the secure and efficient syncing of knowledge base content. It offers real-time and scheduled syncing options, sync failure notifications, detailed logs for synced articles, and more to ensure seamless content management.

KB Sync
Community-Jira Integration

Community-Jira Integration

Automatically converts user insights from any online community into actionable Jira tickets based on set criteria. This streamlines idea management, drives innovation, and enhances the product roadmap.Watch a demo!