KaseSync simplifies case management by offering a unified platform for easy access to both active and closed cases. The case list page includes filtering and search options, allowing users to navigate cases quickly. Users can view complete history, status updates, and comments on the case detail page, making it easy to track progress.
Users can create support cases directly from the community platform, providing detailed descriptions, attachments, and priority levels. Additionally, they can track case status, receive updates, and interact with support agents without leaving the platform.
Allows partners to create, view, and comment on cases on behalf of customers, improving visibility and responsiveness. Greater transparency and control are also provided, ensuring efficient case management.
Simplify and speed up issue resolution with single-click escalation, automatically updating issue priority and notifying the support team for urgent cases. This ensures faster solutions and improved customer satisfaction.
Ensures real-time data sync between community and support platforms. Users can create and escalate cases seamlessly from the community, while support reps can respond directly from the support platform. This accelerates case resolution and enhances customer experience.
Enhance case deflection by providing relevant resources through advanced search before community members escalate their issues. This helps to deflect cases and reduce the support workload.
Enables automatic escalation of unanswered community member posts to cases after a defined time interval for timely resolution. This eliminates manual case creation and streamlines support workflows.
Allows multiple stakeholders to be CCed on a case, ensuring they receive updates and can contribute to discussions. This prevents duplicate case creation, streamlines communication, and accelerates resolution.
Easily configure and manage the support portal with full administrative control. Set user access levels, define case escalation rules, and enable or disable features to align with your business needs.
Simplifies the secure and efficient syncing of knowledge base content. It offers real-time and scheduled syncing options, sync failure notifications, detailed logs for synced articles, and more to ensure seamless content management.
Automatically converts user insights from any online community into actionable Jira tickets based on set criteria. This streamlines idea management, drives innovation, and enhances the product roadmap.Watch a demo!