When your community users aren’t satisfied with digital support, enable them with expert support through bi-directional data flow. KaseSync allows members to escalate cases from the community and support reps to respond from CRM, directly. It accelerates the overall case resolution process.
Automatic case escalation ensures no post or query goes unanswered. With KaseSync, witness automatic escalation of unanswered posts after 7 days (or defined time interval). The Seamless Data Sync between community and CRM improves coordination between members and service experts.
Enable faster response with this feature that auto-completes the searches that your members type. Witness an increase in the case deflection rate by enabling members to navigate to relevant resources in the form of articles, blogs, videos, tutorials, and more before they escalate the case.
Configure the case connector with utmost ease to ensure that it resonates with your brand tone, guidelines, and values. With the easy-to-use user interface of KaseSync, you can effortlessly modify settings, customize fields, case layouts, and a lot more.
Deliver a top-notch customer experience by gaining a 360-degree view of cases and relevant updates on a single screen. Bi-directional data flow enables customers and support reps to view updates in real-time on their respective ends. It encourages quick and transparent case management.
Empower your partners to keep track of all cases on behalf of their clients by enabling them to create, view, and comment on the cases. Build better relationships by powering your partners up with better assistance to their customers through transparent case management.