Developed by Grazitti Interactive, KaseSync is a powerful integration solution that seamlessly connects online communities with support platforms. Designed to help organizations optimize support operations, KaseSync streamlines case management and enhances efficiency across teams. With real-time data syncing and automated workflows, it enables faster and more effective resolutions.
As a trusted partner to over 1,000 global clients, including Fortune 500 companies, Grazitti Interactive continues to empower businesses through KaseSync, transforming case management and enhancing cross-platform collaboration.
KaseSync, originally launched as the Khoros-Salesforce Connector, was designed to integrate specific community and support platforms. As the demand for multi-platform integrations grew, KaseSync expanded beyond Salesforce to include NetSuite, MS Dynamics, and many others. Now, KaseSync seamlessly connects a wide range of support platforms and online communities, including Khoros, Higher Logic Vanilla, Gainsight, and beyond, empowering teams to deliver exceptional service across platforms.
Businesses sought a centralized solution for case creation and engagement across support platforms and online communities, aiming to eliminate data silos and streamline case management.
Organizations aimed to reduce expenses while maintaining quality support by integrating community and support platforms. This strategic move with KaseSync eased budget constraints and boosted support productivity.
Moving away from standardized Salesforce portals, organizations wanted a more tailored approach. KaseSync offered the flexibility to customize community interfaces to meet specific needs, delivering a personalized user experience.
Introduced admin panel and KB Sync, enhancing management capabilities and enabling better self-service options.
Rebranded as KaseSync and launched the website kasesync.com offering tailored solutions that integrate communication tools and Jira with online communities.
Strengthened system capabilities by integrating a support portal, upgrading the admin panel, and introducing new user-centric features.
Launched as the Khoros-Salesforce Connector, revolutionizing case management and support.
Expanded beyond Khoros & Salesforce integration to support platforms such as Higher Logic Vanilla, MS Dynamics, and Zendesk.
Upgraded the tech stack, introduced premium features, and enhanced overall performance and user experience.
Introduced AI-powered sentiment analysis, added multilingualsupport, and enhanced admin features.
KaseSync goes beyond integrating community platforms with support tools. It seamlessly integrates communication tools and Jira with online communities, ensuring a unified community-support experience.
And more…
Alok Ramsisaria
Chief Executive Officer
Neeta Ramsisaria
Chief Operating Officer
Shivraj Asthana
President
Maneesh Kumar
VP, Sales
Atul Sharma
Director, Salesforce
Vishal Sharma
CTO, SearchUnify
Shaveta Sharma
Practice Head Web and Communities
Grazitti Interactive
Vikas Bedwal
Technical Manager
Grazitti Interactive
Khoros All-Star
Varun Kashyap
Technical Lead
Grazitti Interactive
Partnership With Top Community Platforms
As a Salesforce consulting and optimization partner, we at Grazitti Interactive are proud to be accredited as an ‘Innovator’ in the Salesforce ecosystem by NelsonHall. Additionally, we’re thrilled to share that we’ve been recognized among the top 15 Salesforce consultants in the USA by CRM Consulting.
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Years of Expertise
300+
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200+
Projects Completed