About KaseSync

Developed by Grazitti Interactive, KaseSync is a powerful integration solution that seamlessly connects online communities with support platforms. Designed to help organizations optimize support operations, KaseSync streamlines case management and enhances efficiency across teams. With real-time data syncing and automated workflows, it enables faster and more effective resolutions.

As a trusted partner to over 1,000 global clients, including Fortune 500 companies, Grazitti Interactive continues to empower businesses through KaseSync, transforming case management and enhancing cross-platform collaboration.

From Concept to Creation:
The Story Behind KaseSync’s Origin

KaseSync, originally launched as the Khoros-Salesforce Connector, was designed to integrate specific community and support platforms. As the demand for multi-platform integrations grew, KaseSync expanded beyond Salesforce to include NetSuite, MS Dynamics, and many others. Now, KaseSync seamlessly connects a wide range of support platforms and online communities, including Khoros, Higher Logic Vanilla, Gainsight, and beyond, empowering teams to deliver exceptional service across platforms.

Behind this evolution are 3 key insights:

Need for a
Unified Solution

Businesses sought a centralized solution for case creation and engagement across support platforms and online communities, aiming to eliminate data silos and streamline case management.

Optimize License Costs

Organizations aimed to reduce expenses while maintaining quality support by integrating community and support platforms. This strategic move with KaseSync eased budget constraints and boosted support productivity.

Customizable Support Portals

Moving away from standardized Salesforce portals, organizations wanted a more tailored approach. KaseSync offered the flexibility to customize community interfaces to meet specific needs, delivering a personalized user experience.

Our Journey of Growth

Introduced admin panel and KB Sync, enhancing management capabilities and enabling better self-service options.

Rebranded as KaseSync and launched the website kasesync.com offering tailored solutions that integrate communication tools and Jira with online communities.

Strengthened system capabilities by integrating a support portal, upgrading the admin panel, and introducing new user-centric features.

Launched as the Khoros-Salesforce Connector, revolutionizing case management and support.

Expanded beyond Khoros & Salesforce integration to support platforms such as Higher Logic Vanilla, MS Dynamics, and Zendesk.

Upgraded the tech stack, introduced premium features, and enhanced overall performance and user experience.

Introduced AI-powered sentiment analysis, added multilingualsupport, and enhanced admin features.

Our Success Stories: An Industry-Specific View

About the Customer

A tier 1 high-tech company faced challenges with fragmented case management across platforms and sought a solution to streamline its operations. KaseSync helped:

Highlights

Improved Case Resolution Time: KaseSync streamlined case workflows, significantly reducing resolution time, and enhancing customer satisfaction.
Increased Support Productivity: The integration facilitated swift information exchange, boosting support productivity and overall operational efficiency.
Reduced Manual Effort: KaseSync’s automation capabilities removed the need for manual work, allowing the team to focus on more strategic support initiatives.

About the Customer

A leading player in the finance sector aimed to streamline case management and enhance community engagement. KaseSync enabled them to:

Highlights

Implement Federated Search: KaseSync delivered a streamlined search experience, enabling faster access to relevant information and reducing search time.
Enhanced Inter-Team Collaboration: The integration allowed teams to collaborate seamlessly across platforms, boosting operational efficiency and improving case management.
Provide Seamless Partner Support: KaseSync enabled seamless partner support, fostering stronger relationships and ensuring a cohesive experience for both clients and partners.

About the Customer

A prominent manufacturing firm sought to optimize case management and reduce support-related expenses. With KaseSync, they:

Highlights

Increased Case Deflection Rate: KaseSync helped the company deflect a significant number of cases, resolving issues before they escalated, boosting efficiency.
Lowered Support Costs: By improving operational efficiencies, KaseSync helped reduce support costs, demonstrating its financial impact.
Reduced License Costs: As a unified platform, KaseSync eliminated the need for separate user licenses, optimizing financial resources.

Trailblazing Leadership: The Minds Powering KaseSync

Alok Ramsisaria

Chief Executive Officer

Neeta Ramsisaria

Chief Operating Officer

Shivraj Asthana

President

Maneesh Kumar

VP, Sales

Atul Sharma

Director, Salesforce

Vishal Sharma

CTO, SearchUnify

Product Development Leadership

Shaveta-Sharma

Shaveta Sharma

Practice Head Web and Communities

Grazitti Interactive

Vikas Bedwal

Technical Manager

Grazitti Interactive
Khoros All-Star

Varun Kashyap

Technical Lead

Grazitti Interactive

Our Salesforce Expertise & Recognition

As a Salesforce consulting and optimization partner, we at Grazitti Interactive are proud to be accredited as an ‘Innovator’ in the Salesforce ecosystem by NelsonHall. Additionally, we’re thrilled to share that we’ve been recognized among the top 15 Salesforce consultants in the USA by CRM Consulting.

10+

Years of Expertise

300+

Certified Industry-specific Experts

200+

Projects Completed

Transform Case Management and Boost
Collaboration With KaseSync

About KaseSync