What Salesforce Service Cloud editions is KaseSync compatible with?
KaseSync is compatible with all Salesforce editions, including both Lightning and Classic and has no version limitations
What online community platforms are compatible with KaseSync?
Currently, KaseSync can connect online community platforms like Khoros, Higher Logic Vanilla, Gainsight, and more. You can write to us your unique use cases and we’ll make it work for you.
Can we restrict platform access and features for certain users?
Yes, the admin can define role-based permissions to restrict access and features with KaseSync.
What is KB Sync in KaseSync?
KB Sync (Knowledge Base Sync) in KaseSync seamlessly synchronizes knowledge base articles between your community and support platforms, ensuring users always have access to the most up-to-date information.
Is KaseSync customizable?
Yes, KaseSync comes equipped with standard features that are designed to meet the needs of most businesses. However, additional customizations can be implemented based on specific client requirements.
Is there a limit to the number of cases KaseSync can handle?
There is no limit to the number of cases KaseSync can handle, making it a scalable solution capable of growing with your business needs. It ensures seamless performance and efficiency, regardless of the case volume.
How does KaseSync ensure data security and compliance?
KaseSync ensures compliance with global privacy laws by securely processing user data without storing it. Additionally, it integrates with platforms using OAuth for secure authentication and token-based systems to control access, ensuring that only authorized users can access sensitive information.
How does KB Sync benefit my community and support team?
KB Sync improves case deflection rates by keeping knowledge base articles updated in real time. It empowers users with self-service options, and provides accurate, relevant information, reducing the need for case escalation.
Does KB Sync support real-time updates?
Yes, KB Sync supports real-time updates as well as scheduled updates, ensuring that all knowledge base articles are always current.
Can I selectively sync articles?
Yes, you can selectively sync articles using our flexible syncing option, giving you full control over which content is made available across platforms.
Can KaseSync handle large knowledge bases?
Yes, KaseSync is designed to efficiently handle extensive knowledge bases with thousands of articles, ensuring smooth performance and synchronization.
How do I manage sync settings?
Administrators can configure sync settings, adjust schedules, and monitor logs directly from the KaseSync admin panel.
How does the community Jira integration streamline idea management?
KaseSync seamlessly converts community-generated ideas and feedback into actionable Jira tickets by integrating with the community platform. This streamlines the workflow between community and product teams, ensuring valuable insights are captured, tracked, and prioritized, leading to a more efficient project roadmap and quicker responses to user needs.
How does community-communication integration work?
KaseSync enables real-time communication and collaboration by integrating your community platform with Slack, G-Chat, Skype, or MS Teams. Moderators receive instant notifications for discussions containing specific keywords, allowing them to respond directly from their communication tools. This ensures timely and efficient moderation without needing to log into the community platform.
Can I configure KaseSync myself through my online community?
We will handle the initial setup and then provide the updated screens to the admin for further configuration.
How long does the configuration process take?
The configuration process typically takes 5-7 days for the default setup.
Is post-sale support available with this product?
Yes, KaseSync offers email and phone support, a support portal, detailed documentation, and an onboarding program. You can reach out to us at for any queries.
Are there going to be frequent updates for the KaseSync product?
Yes, you will be notified about KaseSync’s latest updates and enhancements.
Can I sync updates back from the online community to the support platform?
Yes, the bi-directional flow of information allows you to synchronize updates between your online community and the support platforms you use.
Do I need to go to the support platform to escalate a case?
No, you can create a case in the community and KaseSync will automatically handle case escalation on the support platform.
Do I need a Salesforce license to create a case?
No, since you can directly escalate cases from the community, a Salesforce license is not required.
How is authentication handled in KaseSync?
KaseSync uses secure OAuth authentication and API-based connections to integrate with various platforms, ensuring credentials are never exposed.
What are the pricing plans for KaseSync?
KaseSync offers customized pricing based on factors such as the number of integrations, data volume, and any additional features. for a personalized quote.
Does KaseSync send notifications if a sync fails?
Yes, KaseSync automatically notifies administrators via email if a sync fails, ensuring they can take timely action to address the issue.
Does KaseSync track synchronization logs?
Yes, KaseSync maintains logs for all synchronized articles, enabling administrators to track changes and monitor sync activity.
