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Frequently Asked Questions

What Salesforce Service Cloud editions is the connector compatible with?
There is no version limitation in KaseSync. It is compatible with all Salesforce editions including Lightning and Classic versions.

Yes, the admin can define role-based permissions with the KaseSync case connector.

Currently, KaseSync can connect Khoros, Higher Logic, and Vanilla-powered online communities with CRMs such as Salesforce Service Cloud, Netsuite CRM, etc. It will be made compatible with more platforms as it advances. You can send us your unique use-cases
and we’ll make it work for you.

Due to its bi-directional data sync nature, KaseSync can be integrated on both platforms. We recommend you to make your online community the front face of the integration.

KaseSync is packed with a bunch of features and further customizations can be implemented based on the client’s requirements.

We will configure the initial setup and then hand over the updated screens to the admin for further settings.

Default configuration will only take 5-7 days.

Yes, you can reach out to [email protected] anytime for support queries.

Yes, you will be notified regarding KaseSync’s latest updates and enhancements.

Yes, the bi-directional flow of information enables you to synchronize the information from your online community to CRM, and vice-versa.

No, you can create a case in the community and KaseSync will automatically proceed with case escalation on the CRM platform.

Since you can directly escalate cases from the community, you don’t require any license.


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