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About KaseSync?

Frequently Asked Questions

What Salesforce Service Cloud editions is KaseSync compatible with?
KaseSync is compatible with all Salesforce editions, including both Lightning and Classic and has no version limitations
Currently, KaseSync can connect online community platforms like Khoros, Higher Logic Vanilla, Gainsight, and more. You can write to us your unique use cases and we’ll make it work for you.
Yes, the admin can define role-based permissions to restrict access and features with KaseSync.
KB Sync (Knowledge Base Sync) in KaseSync seamlessly synchronizes knowledge base articles between your community and support platforms, ensuring users always have access to the most up-to-date information.
Yes, KaseSync comes equipped with standard features that are designed to meet the needs of most businesses. However, additional customizations can be implemented based on specific client requirements.
There is no limit to the number of cases KaseSync can handle, making it a scalable solution capable of growing with your business needs. It ensures seamless performance and efficiency, regardless of the case volume.
KaseSync ensures compliance with global privacy laws by securely processing user data without storing it. Additionally, it integrates with platforms using OAuth for secure authentication and token-based systems to control access, ensuring that only authorized users can access sensitive information.
KB Sync improves case deflection rates by keeping knowledge base articles updated in real time. It empowers users with self-service options, and provides accurate, relevant information, reducing the need for case escalation.
Yes, KB Sync supports real-time updates as well as scheduled updates, ensuring that all knowledge base articles are always current.
Yes, you can selectively sync articles using our flexible syncing option, giving you full control over which content is made available across platforms.
Yes, KaseSync is designed to efficiently handle extensive knowledge bases with thousands of articles, ensuring smooth performance and synchronization.
Administrators can configure sync settings, adjust schedules, and monitor logs directly from the KaseSync admin panel.
KaseSync seamlessly converts community-generated ideas and feedback into actionable Jira tickets by integrating with the community platform. This streamlines the workflow between community and product teams, ensuring valuable insights are captured, tracked, and prioritized, leading to a more efficient project roadmap and quicker responses to user needs.
KaseSync enables real-time communication and collaboration by integrating your community platform with Slack, G-Chat, Skype, or MS Teams. Moderators receive instant notifications for discussions containing specific keywords, allowing them to respond directly from their communication tools. This ensures timely and efficient moderation without needing to log into the community platform.
We will handle the initial setup and then provide the updated screens to the admin for further configuration.
The configuration process typically takes 5-7 days for the default setup.
Yes, KaseSync offers email and phone support, a support portal, detailed documentation, and an onboarding program. You can reach out to us at for any queries.
Yes, you will be notified about KaseSync’s latest updates and enhancements.
Yes, the bi-directional flow of information allows you to synchronize updates between your online community and the support platforms you use.
No, you can create a case in the community and KaseSync will automatically handle case escalation on the support platform.
No, since you can directly escalate cases from the community, a Salesforce license is not required.
KaseSync uses secure OAuth authentication and API-based connections to integrate with various platforms, ensuring credentials are never exposed.
KaseSync offers customized pricing based on factors such as the number of integrations, data volume, and any additional features. for a personalized quote.
Yes, KaseSync automatically notifies administrators via email if a sync fails, ensuring they can take timely action to address the issue.
Yes, KaseSync maintains logs for all synchronized articles, enabling administrators to track changes and monitor sync activity.

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About Us

  • KaseSync is an innovative product utility by Grazitti Interactive. Since its inception in 2008, Grazitti has helped global enterprises digitally grow in verticals like marketing, sales, and support. Its array of products and services has helped 1000+ customers, including several Fortune 500 companies, establish their digital presence, automate marketing and sales, and streamline support.

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    • *Salesforce, Service Cloud, Sales Cloud, Salesforce Communities, and others are trademark to salesforce.com, inc. and are used here with permission.

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