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Top Community-Support Integration
Use Cases With Kasesync

Explore KaseSync’s Case Management Capabilitiess

Automatically Convert Community Discussions into Cases

Effortlessly convert community-reported issues into actionable cases, reducing manual effort and improving resolution efficiency. This streamlines workflows, encourages active user participation, and strengthens community engagement.

Ensure Timely Escalation of Critical Issues

Automatically escalate cases when an SLA breach occurs, ensuring prompt resolution without manual intervention. This streamlines the process, improves support efficiency, and helps maintain customer satisfaction.

Enhance Support Efficiency With Complete Customer Interaction Visibility

Equip the support team with full visibility into customer interactions, including knowledge base articles, discussions, and past cases. This lets agents see if users have attempted self-service options before raising a case, leading to more informed, efficient, and personalized support.

Achieve Effortless Case Management With Bi-Directional Sync

Eliminate data silos with real-time synchronization of case comments, attachments, and updates between online communities and leading support platforms like Salesforce, NetSuite, MS Dynamics, and more.

Increase Case Deflection Rate With Self-Service Options

Empower users with self-service options like suggestive search, which includes relevant knowledge base articles, FAQs, and more. This enables them to independently resolve issues before escalation, reducing case volume.

Prioritize Cases With AI-Driven Insights

Use AI-powered sentiment analysis to prioritize cases based on customer emotions, ensuring urgent issues are addressed promptly. This also helps track negative case trends to identify process gaps and make data-driven improvements, boosting overall customer satisfaction and enhancing support efficiency.

Stay Informed with Real-Time Case Updates

Keep teams, customers, and partners informed of the latest case updates. This enables quicker resolutions, enhances efficiency, and streamlines collaboration for seamless support.

Eliminate Duplicate Cases With CCed Support

Prevent duplicate case creation by merging related issues into a single case with CCed case management, keeping all stakeholders in the loop. This enhances efficiency and accelerates response time.