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Deliver Seamless Community Support With KaseSync

Take CX a notch higher by integrating your community
platform with your CRM platform.

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What is KaseSync?

KaseSync is an innovative case connector for seamless integration between online community and CRM platforms. It creates a bi-directional data flow between platforms for a quick case escalation and resolution process. The integration ensures prompt service delivery and an elevated CX.

KaseSync Integrations - Connect Your Community and CRM Platforms

Choose the platforms you want to integrate to start your custom setup.

Online Community Platform

eg. Khoros Hivebrite Vanilla

CRM Platforms

eg. Salesforce Service Cloud NetSuite Zendesk

Key Facets of KaseSync

Key Benefits of KaseSync

Easy Solutions for Complex Integrations
Maximized Support Productivity

Eliminate the need for your support agents to switch between platforms to offer the required assistance to your customers. Empower support representatives to focus on critical cases instead of repetitive cases by converting discussion threads into resources.

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Advanced Suggestive Search

Make resource navigation a breeze with the suggestive search feature that displays relevant resources to community users when they use the search bar. Enable members to locate similar existing cases when creating new cases. Build self-service environments to increase case deflection rates.

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Transparent Case Resolution Process

The real-time data sync between the platforms warrants a transparent case management process. Both customers and the support team can access recent updates instantly on their respective ends. It tracks updates and accelerates the case resolution process.

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Optimize Service Cost

Keep your customers happy and satisfied by streamlining the service delivery process. Eliminate the need to navigate all the way to CRM and save user licensing costs. Leverage your community’s resources for efficient, 24x7 self-service availability.

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Enhanced Customer Experience

Offer the best of both worlds-community and support, to your customers directly in your community. The seamless data sync increases collaboration between customers and the support teams. Direct technical assistance in the community ensures a superior CX.

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Key Benefits of KaseSync

Easy Solutions for Complex Integrations

Maximized Support Productivity

Eliminate the need for your support agents to switch between platforms to offer the required assistance to your customers. Empower support representatives to focus on critical cases instead of repetitive cases by converting discussion threads into resources.

Advanced Suggestive Search

Make resource navigation a breeze with the suggestive search feature that displays relevant resources to community users when they use the search bar. Enable members to locate similar existing cases when creating new cases. Build self-service environments to increase case deflection rates.

Transparent Case Resolution Process

The real-time data sync between the platforms warrants a transparent case management process. Both customers and the support team can access recent updates instantly on their respective ends. It tracks updates and accelerates the case resolution process.

Optimize Service Cost

Keep your customers happy and satisfied by streamlining the service delivery process. Eliminate the need to navigate all the way to CRM and save user licensing costs. Leverage your community’s resources for efficient, 24x7 self-service availability.

Enhanced Customer Experience

Offer the best of both worlds-community and support, to your customers directly in your community. The seamless data sync increases collaboration between customers and the support teams. Direct technical assistance in the community ensures a superior CX.

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Who are We?

Deliver Exceptional Self-Service and Seamless
Support With KaseSync in Your Corner
Our roots are ingrained in innovation to give
you a competitive-advantage and an ROI boost.
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105+

Cups of coffee and
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5+

Versatile team of
product experts

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2+

Years of happy
clients

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15+

Clients served
 

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Why Partner With
KaseSync?

Say Hello to the Next-Gen Support
Delivery Experience

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We Speak Your
Language

KaseSync adapts to your business goals and requirements. We ensure that we exceed your expectations by delivering immediate value.

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Versatile Team of
Experts

With KaseSync’s team of community experts and in-depth understanding of CRM platforms, get the most suitable solutions that work for your business.

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Reliable, Dedicated
Assistance

Our dedicated team of experts is focused on delivering exemplary assistance during, and post-service delivery for superior experience.

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Offshore Pricing

Expect world-class business solutions at offshore pricing that help you increase your ROI.

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Our Valuable Customers

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Testimonials

Here's Why Our Customers Love Us
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Use Case in Mind?

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