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Elevate, Engage, Excel With Community-CRM Integration

Achieve business success by harnessing the power of collaboration with KaseSync by Grazitti Interactive  

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Think Community-CRM Integration? Think KaseSync

KaseSync is a revolutionary case connector that enables seamless bi-directional integration between online community & CRM platforms. Empower your customer support initiatives and elevate your CX with hassle-free case management, robust admin control, and stellar partner support.

Watch KaseSync in Action

Want to take your customer service delivery to the next level? Integrate your community and CRM to escalate cases and provide support without switching platforms. Enhance service productivity and cut support costs with this seamless integration.

kaseSync in action

Our Range of Native Integrations

  • Integrate Khoros with Salesforce, NetSuite, Zendesk, MS Dynamics, and more
  • Integrate Higher Logic with Salesforce, NetSuite, Zendesk, MS Dynamics, and more
  • Integrate Vanilla with Salesforce, Zendesk, NetSuite, MS Dynamics, and more
  • Integrate Hivebrite with Salesforce, Zendesk, NetSuite, MS Dynamics, and more
  • Integrate InSided with Salesforce, Zendesk, NetSuite, MS Dynamics, and more

    • *You can integrate your choice of community-CRM with KaseSync

Choose the Platforms You Want to Integrate and Start Your Custom Setup

KaseSync Integrations - Connect Your Community and CRM Platforms

Choose the platforms you want to integrate to start your custom setup.

Streamline Support Delivery and Enrich Your Customer Experience With KaseSync

icon1 Automatic Post to Case Escalation

Automatic Post to
Case Escalation

icon1 Federated Search

Federated
Search

icon1 Knowledge Base Sync

Knowledge Base
Sync

icon1 Administrative Control

Administrative
Control

icon1 Community User

Community User
Journey in CRM

icon1 Efficient CCed Case Management

Efficient CCed
Case Management

icon1 Rich Text Editor (RTE)

Rich Text Editor (RTE)
for Case Comments

Connect and Conquer: Witness 2X Team Productivity With Community-CRM Integration

33%

Increase in Case Deflection Rate

Make resource navigation a breeze with the advanced federated search feature that displays relevant resources to community users.

30%

Higher Community Engagement

Enable community users to create support cases with just one click. The Automatic Case Escalation feature guarantees that no posts or queries are left unanswered.

47%

Decrease in Customer Support Costs

Ensure customer satisfaction by delivering quick support. Leverage your community’s resources for efficient, 24x7 self-service availability.

37%

Boost in Support Productivity

Empower support representatives to prioritize critical cases by converting discussion threads into resources.

80%

Reduction in Salesforce License Cost

Witness 83% reduction in user licensing costs, all while streamlining case escalation.

42%

Increase in Case Resolution Time

Real-time data sync warrants a transparent case management process. Both customers and the support team can access recent updates instantly.

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Our Valuable Customers

vmware
Adobe
corptax
Service titan

Our Customer Reduced Their Support Costs by $1M With KaseSync

Unlock The Secret
Shape

Testimonials

Here's Why Our Customers Love Us

I’m very impressed with the quality and speed of work from
Grazitti. Working with Grazitti has been instrumental in the creation of
Optiverse. And their work will continue to be crucial for fine-tuning
the community user experience.

FAQ's

What all community platforms can be integrated with CRM platforms using KaseSync?
KaseSync can integrate community platforms like Khoros, Higher Logic, Vanilla, Hivebrite, and more with CRM platforms like; Salesforce, NetSuite, etc.
KaseSync offers a powerful solution for enhancing case deflection rates. One of its standout features is an advanced federated search capability. This functionality empowers members to easily locate resources, such as articles, blogs, videos, tutorials, and more. By providing access to these resources, members can proactively address their inquiries before resorting to case escalation.
KaseSync is compatible with a variety of CRM platforms like Salesforce, NetSuite, Zendesk, MS Dynamics, and more.
If a community post remains unaddressed for X number of days then it automatically converts into a case with KaseSync’s - Automatic Post-to-Case Escalation feature.
KaseSync's Rich-Text-Editor (RTE) enables community members to align attachments with their comments. This feature goes beyond simple text by offering formatting options and the ability to directly paste images. This dynamic functionality transforms customer interactions into engaging and interactive conversations.
KaseSync eliminates 25 MB limitation on file attachment size and comment description length imposed by Salesforce. Community members can freely express their challenges in detail, enhancing customer feedback and improving overall engagement with the platform.
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About Us

  • KaseSync is an innovative product utility by Grazitti Interactive. Since its inception in 2008, Grazitti has helped global enterprises digitally grow in verticals like marketing, sales, and support. Its array of products and services has helped 1000+ customers, including several Fortune 500 companies, establish their digital presence, automate marketing and sales, and streamline support.

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    • *Salesforce, Service Cloud, Sales Cloud, Salesforce Communities, and others are trademark to salesforce.com, inc. and are used here with permission.

    © 2008 - 2023 Grazitti Interactive. All rights reserved.
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