KaseSync is a revolutionary case connector that enables seamless bi-directional integration between online community & CRM platforms. Empower your customer support initiatives and elevate your CX with hassle-free case management, robust admin control, and stellar partner support.
Want to take your customer service delivery to the next level? Integrate your community and CRM to escalate cases and provide support without switching platforms. Enhance service productivity and cut support costs with this seamless integration.
*You can integrate your choice of community-CRM with KaseSync
Choose the platforms you want to integrate to start your custom setup.
Journey in CRM
Rich Text Editor (RTE)
for Case Comments
Increase in Case Deflection Rate
Make resource navigation a breeze with the advanced federated search feature that displays relevant resources to community users.
Higher Community Engagement
Enable community users to create support cases with just one click. The Automatic Case Escalation feature guarantees that no posts or queries are left unanswered.
Decrease in Customer Support Costs
Ensure customer satisfaction by delivering quick support. Leverage your community’s resources for efficient, 24x7 self-service availability.
Boost in Support Productivity
Empower support representatives to prioritize critical cases by converting discussion threads into resources.
Reduction in Salesforce License Cost
Witness 83% reduction in user licensing costs, all while streamlining case escalation.
Increase in Case Resolution Time
Real-time data sync warrants a transparent case management process. Both customers and the support team can access recent updates instantly.
I’m very impressed with the quality and speed of work from
Grazitti. Working with Grazitti has been instrumental in the creation of
Optiverse. And their work will continue to be crucial for fine-tuning
the community user experience.