Khoros-Salesforce Integration | KaseSync Case Connector

From Silos to Collaboration: Before and After
Khoros-Salesforce Integration

Without Khoros-Salesforce Integration

Higher Salesforce licensing costs
Scattered data on multiple platforms
Ambiguous customer journeys
Lengthier customer support processes

With Khoros-Salesforce Integration

Cost-effective customer service
Real-time data analysis
Transparent customer journey monitoring
Quick, immersive support experiences

Connect and Conquer: Amp Up Your Productivity
with Khoros-Salesforce Integration

Deliver Seamless Partner Support

With KaseSync, assist your partners with prompt support by making comments on behalf of the registered partners. Keep track of your partners’ cases by accessing history, adding new comments, and viewing the progress on your customers’ behalf. That’s how you can ensure an effortless experience without having your partners intervene at all. This strengthens the trust between businesses and customers for sustainable partnerships.

Transparent Customer Journey Mapping

The majority of organizations stretch their response time by offering solutions or resources their customers have tried already. The reason? They don’t have a way to monitor their customers’ activities. KaseSync’s exceptional customer journey mapping feature allows your support reps on Salesforce to monitor your customers’ activity stream on Khoros. Its smart facets analyze user data that helps to fast-track your support delivery and elevate your overall CX.

Leverage Any Comment Medium in Salesforce

Salesforce offers various mediums like legacy case comments, feed, and comments through email to mark the status of a case. With KaseSync, you can choose any of the three mediums offered by Salesforce and align it with Khoros, depending on the company’s unique requirements. The integration improves communication and elevates support delivery.

Rich Text Editor for Better Comment Management

Salesforce displays comments and attachments separately, leading to an ambiguous view of cases and hampered productivity. With KaseSync, community members can align the attachments with their comments through a rich text editor (RTE). It allows comments formatting and pasting images and other attachments within the comments. Thus, customers experience interactive conversations that account for higher customer engagement with minimum resistance.

No Limitation on File Attachment or Comment Description Size

Make your community members feel heard by giving them the freedom to explain their challenges in detail without any file size restrictions. Salesforce, by default, limits the attachments to a maximum of 25 MB and comment descriptions to 4,000 characters. Leverage KaseSync to overcome these limitations and enable your customers to iterate their concerns freely. The complete suite of pre-built features helps you overcome limitations in your platforms.

Efficient CCed Case Management

There can be instances when multiple members are facing the same issue. And, you wouldn’t want them all to create cases and seek assistance individually, right? With KaseSync, you can ensure transparent communication with CCed case management. It keeps concerned people in the loop and informs them about the progress. As a result, you will witness an improvement in the quality of communication by eliminating manual intimation of progress in cases.

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