Integrating Online Community and Support Platform With KaseSync for Seamless Customer Experiences

The world is one big community.

Sure (digitally).

That’s why online communities are creating a buzz, with 30% of businesses hosting 10,000 or more members⁽ⁱ⁾.

But when your community knowledge base and support systems live in silos, becoming ‘the’ community with all the answers is a challenge.

The solution?

KaseSync – an integration tool that brings these worlds together.

KaseSync connects Khoros, Higher Logic Vanilla, Gainsight, and other community platforms with Salesforce, Zendesk, NetSuite, and MS Dynamics. It streamlines case management, automates workflows, and surfaces AI-driven sentiment analysis and case prioritization so teams can resolve issues faster and smarter.

This infographic shows how KaseSync transforms community conversations into prioritized support actions and a proactive customer experience engine.

To view it in high resolution, click here.