KaseSync is a revolutionary case connector that enables seamless bi-directional integration between online community & CRM platforms. Empower your customer support initiatives and elevate your CX with hassle-free case management, robust admin control, and stellar partner support.
Catch Heather Foe, Senior Director of Customer Marketing & Communities, sharing insights on how KaseSync benefited 6sense, a leader in B2B intelligence, at Community (re)Focus, 2023.
In exploring the evolution of the client's support infrastructure and the transformative impact of KaseSync, we delve into four key aspects:
*You can integrate your choice of community-CRM with KaseSync
Choose the platforms you want to integrate to start your custom setup.
33%
Increase in Case Deflection Rate
Make resource navigation a breeze with the advanced federated search feature that displays relevant resources to community users.
30%
Higher Community Engagement
Enable community users to create support cases with just one click. The Automatic Case Escalation feature guarantees that no posts or queries are left unanswered.
47%
Decrease in Customer Support Costs
Ensure customer satisfaction by delivering quick support. Leverage your community’s resources for efficient, 24x7 self-service availability.
37%
Boost in Support Productivity
Empower support representatives to prioritize critical cases by converting discussion threads into resources.
80%
Reduction in Salesforce License Cost
Witness 83% reduction in user licensing costs, all while streamlining case escalation.
42%
Increase in Case Resolution Time
Real-time data sync warrants a transparent case management process. Both customers and the support team can access recent updates instantly.
Kasesync now seamlessly integrates community platforms with communication and ticketing tools, respectively. Experience real-time collaboration by syncing community & communication tools like; MS Teams, Slack, Gchat, and Skype, empowering you with instant notifications and direct responses. That's not all, now you can automate workflows with community & Jira integration, converting ideas into Jira tickets, all while ensuring transparency and coordination.
I’m very impressed with the quality and speed of work from
Grazitti. Working with Grazitti has been instrumental in the creation of
Optiverse. And their work will continue to be crucial for fine-tuning
the community user experience.